We at Maison Sia, prioritize simplicity, transparency, and security in the online shopping experience we provide. For a seamless shopping experience we maintain strict quality standards and deliver products with care. A clear understanding of our detailed and effortless return & refund policy is as follows:
Your purchase is returnable when:
Kindly note:
* Store credits: Processed within 24-48 hours, no fees, no spending restrictions (valid up to 1 year/365 days from the date of purchase)
* Disclaimer: All policies are subject to change without notice. In case of conflicts, the Terms & Conditions Policy takes precedence.
Yes, many of our furniture pieces can be customized in line with the brand’s design and material guidelines.
To explore customization options, simply contact our design team at:
We’ll help you choose from available finishes, fabrics, and dimensions based on what each brand offers.
If the furniture is available at a Maison Sia store, you can make your purchase immediately in-store.
For items not in stock, orders are placed only on request.
Reach out to us via phone, WhatsApp, or by visiting the store. Once we understand your requirements, we’ll send you a proforma invoice along with the estimated delivery timeline.
We do not offer free shipping for furniture.
Shipping charges vary based on the product’s size, weight, delivery location, and any special handling required. These will be shared with you before final confirmation.
Yes, we deliver to all major cities across India.
Our logistics team will coordinate the best delivery method and time for your order, ensuring a smooth experience.
We provide care instructions with every purchase.
For material-specific advice or maintenance support, feel free to reach out to our team at any time.
Not at all. We provide complimentary white-glove delivery and assembly.
Our team will deliver, unpack, and set up your furniture in your space — so all you need to do is sit back and enjoy your new piece.
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